At Kevo Systems, we value our clients. Our maintenance and support plans are billed monthly, and the refund terms below are outlined for full transparency.
1. Monthly Maintenance & Support Plans
Subscriptions to our maintenance and support plans (Essential Care, Growth, Enterprise) are billed monthly in advance. Because engineering work and infrastructure provisioning begin at the start of each billing cycle, monthly fees are generally non-refundable once a cycle has begun. You can cancel anytime to stop future renewals.
2. Duplicate or Erroneous Transactions
If a technical error occurs during checkout resulting in a duplicate charge, we will process a full refund for the duplicate amount.
- You must notify us within 3 days of the erroneous transaction.
- Please provide your payment / transaction ID to info@xeta.in.
3. Refund Processing Time
Approved refunds will be processed within 5-7 working days. The amount will be credited back to the original method of payment (Credit Card, Debit Card, Netbanking, or UPI) used during the transaction. Delays depending on the user's banking institution may apply.
4. Cancellation of Enterprise Subscriptions
For "Enterprise Ally" tiers, cancellations must be requested 15 days prior to the next billing cycle. We do not provide prorated refunds for mid-cycle cancellations.